importance of being approachable to customers

Youll also be better prepared to handle difficult customer situations. being helped to identify and achieve career goals. It also improves employees' overall health, as resilience and wellbeing in the workplace are closely linked. Being approachable, specially at work, is the key to building strong interpersonal relationships with your colleagues. "There is only one boss. It's about developing the leadership values you need to do your best work and inspire your team to do the same.. And if you're looking to develop those values, humility in leadership is a great place to start. If youre keen to meet face-to-face in a factory or warehouse but need to be mindful of social distancing, use headsets and microphones. Always. This may sound simple but it is one of the most important skills you should acquire to be a professional service or customer care agent. Shtick must be supported by substance. A Simple Smile Could be Key to Your "Approachability". Find out what they do well and adapt this to your business to improve your own customer service. As will effective communication with customers, with the goal of elevating customer care and service. Another commonly used self-service method is an interactive voice response (IVR) system. If you cant travel somewhere, do a video call or record a video message instead of sending an email. Consider whether you could create a live chat or chatbot solution to offer a more useful real-time communication alternative to phone calls. Show confidence in decisions instead of worrying about the outcomes. Employers already value this trait, but its likely to become even more critical in the future. 5. Qualities and Attributes of a Good Receptionist: 1. While you cant control most of these challenging developments, you can control how you react to them. How satisfied are your customers after every interaction with your brand? Unspoken Signals: Common Body Language Mistakes to Avoid in the Workplace, Part of the Job: 7 Skills All Entrepreneurs Must Master, Why Professional Growth Is Critical to a Successful Career: Talking Shop, Broken Pedestals: The Dark Sides of 7 Popular CEOs, Dose of Motivation: 52 Inspirational Quotes About Success by Influential CEOs, Work-Life Balance: How to Set Manageable Boundaries, The Best Employee Scheduling Software of 2023, Business Employee Benefits & Insurance Plans. On many occasions, a consumers decision to choose you over a competitor is because he/she was able to easily reach you. When you acknowledgeand rewardthis, itwillquickly becomecommon practice across the organisation. Companies would do well to remind themselves that people with disabilities are also customers who consume their goods and services as well as human resources with skills their business might require and value. Building relationships with colleagues facilitates the sharing of knowledge and information and the development of new skills and capabilities. Changes in the workplace are inevitable. To get those recommendations, you need to offer great customer support and resolve every query with patience and understanding. If you want to be approachable, the opportunities that come your way will dramatically increase. The type of clothes you wear, whether your hair is clean and tidy, clean shoes etc. Cloudflare Ray ID: 7c0aac4aee5cd200 (G. P. Putnams Sons, 1998), Spencer Johnson asks this all-important question: What would you do if you were not afraid? Ask yourself some key questions such as, do I feel welcome? The first step in exceeding your customers expectations is to know those expectations.Roy H. Williams. Being friendly allows for face-to-face collaboration which allows employees to flourish from each other and share their ideas and experiences. Here are four: 1. Strengthening your EI can improve life satisfaction and career success. Al Davidson foundedStrategic Sales & Marketing, Inc.(SSM), where he helps deliver B2B lead generation services and appointment setting solutions for clients around the world. I have worn a name tag every day for long enough to be the world's record holdermore than 3,000 days in a row. :)) When I first started teaching online and working from home, the pros definitely outweighed the cons (great income, relaxation, flexibility, etc.). As a business owner, its your job to let your customers and clients know they can reach you on your business line at any time during (and sometimes after) business hours. By delving into such a broad scope of the customer service function, you will be brought up to speed and develop high standards in all areas. Our mission is to help you take your team, your business and your career to the next level. This is also known as a positive mental attitude. One of the biggest turn offs for customers is feeling as though they are being ignored when they offer sound advice, but it can also make a customer feel very valuable when their ideas are taken on and implemented. Using technology can make this very easy, so promote customer feedback on all your social media channels and via email. According to the World Health Organization, approximately 15% of the worlds population experiences some form of disability. Its an invitation that tells people, Approach me, introduce yourself. Could you imagine being able to double, or even triple, the amount of potentially loyal customers you get through the door. Take a deep breath and relax. Julie has also written articles covering current business trends, compliance, and finance. Another way to improve your customer service is by looking at your business from the perspective of your customers. As a result, my students tend to be open in their emails, and I do my best to work with them and ease their anxiety when needed (which is very common in a public speaking course). Adaptability has positive psychological impacts. In doing so, you canaddress and iron out any concernsmore easily, leading to closer relationships and smoother operations. will impact on your customer impression of you. There is a direct correlation between satisfied customers and those that make sales and repeat purchases. Note: No amount of pre-made scenarios will help you respond the best to every situation. By ignoring the needs of a large number of people, organizations may not only make life more difficult for those affected by disabilities but also be missing an opportunity. The optimal internal communications strategy looks different for every business, so look at your intranet, email comms, blogs, newsletters, video calls, internal social media or colleague apps to assemble the right blend for you and your teams. That will lead to those employees being motivated to come into work and give their 100%. This website is using a security service to protect itself from online attacks. Being patient helps you to figure out what a customer wants, and how to provide them with a competent service rather than just rushing them out the door. 6. The more team members share negative thoughts, gossip and complain, the more the work environment will become toxic. Youll never miss an important phone call ever again! Keep a bit of extra eye contact. Here are 5 tips to be an approachable leader: Listening - is the most important interpersonal skill. You begin seeing the opportunities and silver linings in difficult situations instead of the burdens and problems. You can even ask your customers directly for feedback to gain insights from the average customer. Promoting and supporting accessibility in the work environment does not only require investment in technology and processes but also presupposes a real behavior change. Educate your employees. A business that gives quality customer service is likely to create an edge over its competitors, notes Advanced Team Concepts. It grows brand loyalty. Individuals who perform their job duties through positive reinforcement are helping their career. . Always have a smile on your face, even when talking on the phone to your clients. In fact, we talk about what it means to be "appropriately approachable" as a leader and why you need to do so in ways that respect the chain-of-command as well as your own ability to get work done. Create points of dissonance (PODs). The simple act of picking up your phone when it rings is great for business. This also helps ensure that . One of the mostimportant skillsa customer service representative can develop is problem-solving. Stripping the concept of successful leadershipdown to its roots,physicallybeingseen by your employeesis thefirstfundamentalstep towardsmeaningful organisational change. Being approachable is the foundation of building good relationships with your colleagues, and of creating a strong team in which confidence can grow and ideas can flow. The importance of equality in the workplace and how to collaborate successfully with other departments will be emphasised. Approachability is a skill you can develop if you are aware of how your words, actions and body language make people feel. Right or wrong, the customer is always right.Marshall Field. You are a good person for actively trying to be one. Customers value friendliness above all else. Once youve started leading by example, youll soon see others follow. Individuals may go into fight-or-flight mode. While leadership is a broad termcoveringa spectrum of characters, attitudes and approaches in business, a visible leadership style isthe driving force behind successful culturesin any organisation. Present leadersconsistentlyraise morale, drive profits andfire upproductivity. Finally, you should make sure that your employees know what it means to provide top quality customer service. Some customers might not be so tech savvy so its also important to allow people to communicate to you in store. 2009 - 2023 MeloTel Business VoIP Service Provider. In fact,it has a big impact on the culture of the team and, if commonly practised, the organisation. A customer service representative who presents themselves as calm and in control will experience a customer who will mirror this behavior. Become more aware of your facial expression when a customer approaches you. Remember: People don't buy from, trust, or have loyalty to companies, but rather, to people. Think about the type of work environment you would like to be around. I know this works. Typically my students will submit late work or send short, defensive emails when theyre having family issues at home, or when theyve taken on too much (there are plenty of students returning to school after a number of years who are working full time, have a family, and are also trying to get their degree) and are stressed out as a result (dont take it too personally if they direct it at you- thats something Im still trying to get better at!). If you need to brush up your skills in this area, our range of customer care short courses will teach you how best to exceed customer expectations in any business. Required fields are marked *. The stigma of mental illness is a societal challenge and it will inevitably take generations for any significant impact to be felt. With this feature, youll be able to receive calls to any device of your choice whether its a VoIP phone, softphone or smartphone. As a leader, youre bound to face situations that require you to make quick decisions. From everyone at Enthuse Communications, we hope you have a crackin' Easter br, If you work in IC, transformation, HR or just enjoy our knowledgeable content and quick wit, why not sign up to our, Internal Communications and Engagement Strategy. Be the origin, not the echo. This approach is very charming and disarming and it works really well, because youre being honest and friendly and kind of funny. Create fans, not customers. But the alternative can mean being left with what-ifs and regrets. If you want to be in the right place at the right time, you need to be in a lot of places. You can create an online knowledge base with answers to common questions. As well, many dont have access to their business phones when theyre not in the office. Being positive goes a long way in customer service. If your organisation doesn't provide uniforms make sure your appearance You must take the time to speak to them in detail, understand their lifestyle, their job and eating habits etc. 1. The Value of Being Approachable: Priceless. Accidents happen. Having a resilient workforce benefits your business in so many ways, not least of all by making people more motivated, capable of dealing with change, and less susceptible to burnout. They are vital for generating a good reputation and making a positive difference to a customers experience. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Institute of Leadership & Management (ILM), Teaching English as a Foreign Language (TEFL), Hospitality, Catering and Event Management, All Veterinary Science and Animal Care Qualifications. How can you ensure happy customers? Call our team on 07812 343310 or email hello@enthuse-comms.co.uk, Change CommunicationsCulture ShapingEmployee EngagementEmployee Research and InsightEmployer BrandInternal Communications and EngagementCreative CommunicationsCommunication Development and Coaching, Hurrah to the four-day weekend! increasing your confidence. Every personal interaction either adds to or subtracts from the positive perception of your brand. Remember: Ideas are free; execution is priceless. To accomplish that, you need to understand each individual and not only in terms of their working style and preferences. 4. These customer service representatives know they can't control a difficult customer's attitude. They provide a positive customer experience by routinely 'walking the gym floor' to engage and build rapport with clients and to support safe and effective exercise technique. Sign up to our employee engagement newsletter In short, life is easier and more fun when we are welcoming and approachable. Being an approachable person means that you're friendly and easy to talk to, it's a trait that will benefit your clients and your business, as well. Approachability wins business. The common strategies for problem-solving include brainstorming solutions, active listening, identifying causes of problems and implementing solutions. In leading a team, its essential to create an environment where each individual can do their best work. Find out where the rock created the ripple and then go throw some more rocks. (I even had my name tag tattooed on my chest!). When a customer service representative is able toeffectively communicatewith customers, it will provide a positive outcome. Think! Not to mention, it also helps you get more accomplished during your day (according to podcasters, authors, and famous entrepreneurs who, Read More How to Have a Simple, Yet Productive MorningContinue, Your email address will not be published. Only value and substance can do that. This is a time when your business is likely closed. Removing or lowering hurdles for people with disabilities in the labor market could result in benefits for both those with disabilities and their employers. I've been in customer service in varying capacities for the past 10 years, and one thing that I've learned whenever in a position where the answers aren't clear is that it's okay to ask "Why?" Make the mundane memorable. They know speaking with a customer using a positive thought process can help improve a customer's attitude. Avoid unnecessary movement.

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