allow external senders to shared mailbox

Convert a user mailbox to a shared mailbox (article) This includes external users that are outside of your Exchange organization. You can assign the following permissions: Send As: This permission allows the delegate to send messages as the group. Under Message Delivery Restrictions, click View details to verify the delivery restrictions for the mailbox. Accept messages from: Use this section to specify who can send messages to this user. Senders inside and outside your organization will be notified when their messages aren't approved. In the external recipient's mailbox, reply to the message you just sent from the Exchange mailbox. The shared mailbox is placed on litigation hold. All senders: This option specifies that the user can accept messages from all senders. Select the Mailbox servers to use with the external URL: Click Add. Use this section to view or change basic information about the group. Delivery has failed to these recipients or groups: finance@email address. Optionally, enter a duration, s note about the hold, and a URL with more information. You must make sure that the custom address you specify complies with the format requirements for that address type. Verify the external recipient receives the message. Based on your description, your shared mailbox cannot receive external emails. To add members to the group, click Add . For detailed syntax and parameter information related to configuring delivery restrictions for different types of recipients, see the following topics: To verify that you've successfully configured message delivery restrictions for a user mailbox using powershell, do one the following: Run the following command in Exchange Online PowerShell. This user would also need access to send email as the email address associated with the shared mailbox. Select the user you want, expand Mail Settings, and then select Edit next to Mailbox permissions. Senders who don't require message approval: To add people or groups that can bypass moderation for this group, click Add . This is the default option. Click Add to display a list of all recipients in your Exchange organization. (0 members and 1 guests). This example configures the mailbox of Robin Wood to reject messages from the users Joe Healy, Terry Adams, and members of the distribution group Legal Team 2. After this permission is assigned, the delegate has the option to add the group to the From line. You should always block sign-in for the shared mailbox account and keep it blocked. Here you can create a new rule according to your needs. This example configures the mailbox of Robin Wood to reject messages from the users Joe Healy, Terry Adams, and members of the distribution group Legal Team 2. Message delivery restrictions do not impact mailbox permissions. I have double checked and there is no forwarding setup. For additional management tasks related to recipients, see the following topics: You need to be assigned permissions before you can perform this procedure or procedures. Having problems? Your daily dose of tech news, in brief. For information about keyboard shortcuts that may apply to the procedures in this article, see Keyboard shortcuts for the Exchange admin center. If you want to change the primary email address, your mailbox must have more than one email alias. To learn more about litigation hold, see Create a Litigation Hold. Open the EAC, and go to Servers > Virtual directories. This is the default option. Select the user you want, expand Mail Settings, and then Select Edit next to Mailbox permissions. Add: Click Add to add a new email address for this mailbox. This is the default option. You can also search for a specific recipient by typing the recipient's name in the search box. You should request a certificate from a third-party CA so your clients automatically trust the certificate. If you want to configure a unique Outlook on the web FQDN, do the following steps. Senders in the following list: This option specifies that the mailbox will reject messages from a specified set of senders in your Exchange organization. Shared Mailbox - external sender? To verify that you've successfully configured message delivery restrictions for a user mailbox, do one the following: In the EAC, navigate to Recipients > Mailboxes. If you change the alias, the primary SMTP address for the group will also be changed, and contain the new alias. On the mailbox properties page, click Mailbox Features. Users that have external email accounts have user domain accounts in Active Directory, but use email accounts that are external to the organization. Verify that the Internal URL field is populated with the correct FQDN and service as shown in the following table: To verify that you have successfully configured your private DNS records, do the following: Change to a DNS server that can query your private DNS zone. On the Mail tab, select Manage mailbox permissions. In the Exchange server properties window that opens, select the Outlook Anywhere tab, configure the following settings: Specify the external host name: Enter the externally accessible FQDN that your external clients will use to connect to their mailboxes (for example, mail.contoso.com). You need permissions before you can do this procedure or procedures. Or If you want to restrict inbound connections from external servers, modify the Default Frontend Receive connector on the Mailbox server. Run the following command in the Exchange Management Shell. When you've finished, click Save to create the security group. Mailbox conversion: You can convert user mailboxes to shared mailboxes. Select one of following address types: SMTP: This is the default address type. To learn more, see Compare Groups. Under Choose a group type section, select Mail-enabled security and click Next. The mail-enabled security group must have at least one member. Replace the example values with the server names, FQDNs, and IP addresses for your organization. Name: This name appears in the address book, on the To line when email is sent to this group, and in the Groups list. If the recipient scope is set to the forest, the default value is set to the Users container in the Active Directory domain that contains the computer on which the Classic EAC is running. Use this section to view or change the email addresses associated with the group. Shared mailboxes are used when multiple people need access to the same mailbox, such as a company information or support email address, reception desk, or other function that might be shared by multiple people. Use Add group owners as members to add or remove the owners as members. The Exchange Online Plan 1 license with an Exchange Online Archiving add-on license will only increase the size of the archive mailbox. Under Message Delivery Restrictions, click View details to verify the delivery restrictions for the mailbox. User permissions: You need to give users permissions (membership) to use the shared mailbox. By default, messages sent from the shared mailbox aren't saved to the Sent Items folder of the shared mailbox. For example, Mailbox01. To learn more about the different recipient types, see Recipients. If you're setting up a mailbox to accept messages only from senders that are members of a specific distribution group, use the AcceptMessagesOnlyFromDLMembers parameter. If you select this check box, messages from external users will be rejected. The account has a password, but it's system-generated (unknown). After this permission is assigned, the delegate has the option to add the group to the From line to indicate that the message was sent by the group. Select the name of the user (from whom you plan to give a sending permission) to open their properties pane. Having problems? Resolve issues with shared mailboxes (article), More info about Internet Explorer and Microsoft Edge, Create a Microsoft 365 group in the admin center, Convert a user mailbox to a shared mailbox, Correcting Shared Mailbox provisioning and sizing. This example configures the mailbox of Robin Wood to accept messages only from the users Lori Penor, Jeff Phillips, and members of the distribution group Legal Team 1. If you select this check box, incoming messages will be reviewed by the group moderators before delivery. Mail sent by anyone not in the list will be rejected. In the Select a server dialog that opens, select the Mailbox server you want to configure and then click Add. Exchange admin center > Recipients > Mailboxes > choose the target shared mailbox > Manage mail flow settings > Message delivery restriction > Choose both All senders and Required senders to be authenticated. Before clients can connect to your new server from the internet, you need to configure the external domains (or URLs) on the virtual directories in the Client Access (frontend) services on the Mailbox server and then in your public DNS records. In Edit settings section, enter the group email address, configure the following and then click Next: Privacy: Set it to either public or private. Many organizations use owa.contoso.com for their Outlook on the web FQDN instead of mail.contoso.com. For additional management tasks related to mail flow and clients and devices, see Mail flow and the transport pipeline and Clients and mobile. Set the toggle to Off for any apps you don't want them to use. Verify the Exchange mailbox receives the message. If you add senders to this list, they are the only ones who can send mail to the group. Click Add sender to display the list of all recipients in your Exchange organization. We can use the Exchange Online Powershell cmdlet Set-UnifiedGroup to set the people outside the organization to send mail to a specific group. To see what permissions you need, see the " virtual directory settings" entry in the Clients and mobile devices permissions topic. When a user types the alias on the To: line of an email message, it resolves to the group's display name. Send on Behalf: This permission also allows a delegate to send messages on behalf of the group. After you've configured the external URL in the Client Access services virtual directories on the Mailbox server, you need to configure your public DNS records for Autodiscover, Outlook on the web, and mail flow. Notice how you weren't asked to provide a password when you created the shared mailbox? To configure a mail-enabled security group to accept messages from all senders, you must modify the message delivery restriction settings for that group. You can also allow people outside the organization to send messages to this group. Select the shared mailbox you want to edit, then select Email forwarding > Edit. Under Message Delivery Restrictions, click View details to view and change the following delivery restrictions: Accept messages from: Use this section to specify who can send messages to this user. The Send As and Send on Behalf permissions do not work in Outlook Desktop client with the HiddenFromAddressListsEnabled parameter on the mailbox set to True, since they require the mailbox to be visible in Outlook via the Global Address List. To assign permissions to delegates, click Add under the appropriate permission to display the Select Recipient page, which displays a list of all recipients in your Exchange organization that can be assigned the permission. After you've added all of the Mailbox servers that you want to configure, click OK. More info about Internet Explorer and Microsoft Edge, Keyboard shortcuts for the Exchange admin center. Message delivery restrictions are useful to control who can send messages to users in your organization. The experience is modern, intelligent, accessible, and better. Visit the forums at Exchange Online or Exchange Online Protection. Under Set up the basics section, enter the details and click Next. If you're setting up a mailbox to reject messages from senders that are members of a specific distribution group, use the RejectMessagesFromDLMembers parameter. oc One of my customers reported that someone took over his computer, was moving the mouse, closing windows, etc. For instructions, see Modify email address policies and Apply email address policies to recipients. This check box is displayed only when the Automatically update email addresses based on the email address policy applied to this recipient check box isn't selected. Under Message Delivery Restrictions, click View details to verify the delivery restrictions for the mailbox. After you've installed Exchange Server 2016 or Exchange 2019 in your organization, you need to configure Exchange for mail flow and client access. In the Classic EAC, navigate to Recipients > Mailboxes. This includes both senders in your Exchange organization and external senders. It includes external users only if you clear the Require that all senders are authenticated check box. For example, https://owa.contoso.com/owa. This description appears in the address book and in the Details pane in the EAC. The ECP and OWA virtual directory internal URLs must be the same. This checklist assumes you have configured a unique Outlook on the web FQDN. If sharedmailbox@<domain>.com is used by an external sender, they get an NDR saying that the sharedmailbox/server could not be found at <domain>.mail.onmicrosoft.com. Totally agree with what michev has replied above. Spice (1) flag Report Was this post helpful? To make the new address the primary SMTP address for the group, select the Make this the reply address check box. It can be any valid email address. Select/remove one or more recipients/group from the drop-down list. Similarly, if you want to place a shared mailbox on litigation hold, the shared mailbox must have an Exchange Online Plan 2 license or an Exchange Online Plan 1 license with an Exchange Online Archiving add-on license. Click this button and then type the new SMTP address in the * Email address box. If you want to do this, consider creating a group for Outlook instead. Organizational unit: This read-only box displays the organizational unit (OU) that contains the security group. Custom address type: Click this button and type one of the supported non-SMTP email address types in the * Email address box. You'll be shown how to do this later in this topic. Back at Servers > Virtual directories, select owa (Default Web Site) on the server that you want to configure, and then click Edit . Did you try what I suggested? Set the toggle to On for all of the apps you want members to be able to use to access the shared mailbox. Use the Get-DistributionGroup and Set-DistributionGroup cmdlets to view and change properties for security groups. Organizational unit: You can select an organizational unit (OU) other than the default (which is the recipient scope). Of course I have no issues adding "someone@myorganization.com" to the mailbox, but the external user - "someone@externalorganization.com" simply can not be added to the shared mailbox. In Exchange Online PowerShell, run the following command to display information about the new mail-enabled security group. In the Internal URL field, replace the existing host name value in the URL (likely, the FQDN of the Mailbox server) with the new value that you want to use (for example, internal.contoso.com). Verify that the value returned matches the FQDN of the Mailbox server. To learn more about the different recipient types, see Recipients in Exchange Online. In the new EAC, navigate to Recipients > Groups > Mail-enabled security. This example configures the mailbox of Robin Wood to require all senders to be authenticated. I've been doing help desk for 10 years or so. You can further limit who can send messages to the group by allowing only specific senders to send messages to this group. Any suggestions? You can add owners by clicking Add . As the admin, you may have company requirements to allow some users access to another user's mailbox.

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allow external senders to shared mailbox

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