cable line down in yard spectrum

This material may not be published, broadcast, rewritten, or redistributed. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. How can I mark capped drip line outlets from irrigation systems? If it was gas, electric, or plumbing, I would say not to touch it. After spending 45 minutes and 3 service people, I am exhausted. What do you mean to post publicly.? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? 3+ month old thread being closed due to age. Privacy Policy. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Customer service has been useless!!!. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. Thanks for escalating my case. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. -JB. I was patient before. To learn more, see our tips on writing great answers. Check back often for a reply in this thread from a Comcast Official Employee. How ******** are ppl supposed to work from home if the service dont work!??? He gives free estimates, but because you have already supplied pictures, he has all the information he needs. If you are having issues, please submit a report below. If you are experiencing problems with Spectrum, please submit a report below. If youre not using either, you can just take them down and throw them away, Williams said. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Remember: This number is just for unburied ground cables. Typically there is contact information on the pole itself referencing who "owns" the pole. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Williams suspects the cable is Comcasts because the cable is above ground. I had my yard marked for utilities before digging for new landscaping(trees, etc). The density of these reports is depicted by the color scale as shown below. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. A few years ago Spectrum acquired Time Warner Cable. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. The most recent Spectrum outage reports came from the following cities: Shameful. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. For new concerns, please create a new topic in the appropriate forum. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Spectrum tech caused this and just left, who does that? @Ask_Spectrum outage again in Brooklyn. Can the game be left in an invalid state if all state-based actions are replaced? @Ask_Spectrum is there an outage in 53593? Thanks for contributing an answer to Home Improvement Stack Exchange! The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. Spectrum outages have been causing frustration for many of the company's customers. All rights reserved. First, call the service providers phone number listed on your bill. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. How to combine independent probability distributions? Like Chris says, you'll likely have to pay for this. The question will be if enough slack is in the line to even move it a few feet away from the tree. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Who has the worst service. We have called and spoke to multiple, nice service reps. - BMitch . @Ask_Spectrum outage again in Brooklyn. delays are possible. It is the second largest cable operator in the United States. Terrible service I want a credit for the downtime and the poor service. Never dig before calling the state number. A minor scale definition: am I missing something? An official employee, such as myself or whoever is first available, will respond. Generally, you'll have to pay the utility to move it. We're sorry that didn't solve your issue. Connect and share knowledge within a single location that is structured and easy to search. You can dig it up yourself and rebury it a short distance away. The following are the most recent problems reported by Spectrum users through our website. power is back on but no internet. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. -JB. "Signpost" puzzle from Tatham's collection. Click the "New message" (pencil and paper) icon. Spectrum Channel Lineup. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Great news. After completing this captcha request, you can continue to access the site as normal. It's not my router. We have live sports, international channels, and premium channels, and pay-per-view extras. Learn more about Stack Overflow the company, and our products. $80 a month for JUST WIFI? My home has a similar issue with both Spectrum cable wires and . However, they didn't prune anything near the cable. Want easy home advice delivered right to your phone? @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. What does 'They're at four. FIX THIS. If power gets to a home from a buried line, it comes up to the meter via conduit. @GetSpectrum Your letting me down! In the last three months, how would you rate Spectrum? what number and what do i say to get in touch with people. You can also check their website for updates on known outages in your area. Call 800.288.2020 and select Repair. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Your service is a joke. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. Your dispatch is the problem, undersized and a separate dept. How to combine several legends in one frame? The first step is to be sure you know the difference. From there, click the 'New Message' icon. The third picture shows two boxes and more wire tangles. No one has been out to my property to address the downed exposed lines. Below is a sample of our national line up. Sign in or register to get started. . I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Try visiting the following official links: We are happy to look into this further. Type your message in the text area that appears at the bottom of the window and hit enter to send. An underground cable line normally brings Xfinity services to your home. Type your message in the text area near the bottom of the window. . Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. @GetSpectrum The WORLD has a pandemic and you raise rates? @ChrisCudmore, they would then mark the new location. @GetSpectrum Literal internet disconnects every 25-45 mins. All rights reserved. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Nonbinary student banned from prom for wearing a suit. Latest outage, problems and issue reports in social media. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. It is the second largest cable operator in the United States. We have called and spoke to multiple, nice service reps. They'll come mark their lines. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. I was wondering if I could just pull it up and rebury it myself. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. However, its critical not to cut into a power line, as you know. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Find out what is going on. We miss Time Warner. To see the lineup available at your location, click here. Hi dan999999. Who is responsible to relocate cable TV line? If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. I can't go anywhere else to work for obvious reasons. And its a new box. We look forward to meeting you there! Find out what is going on. Provide your account info and say, Line is down., Dont have AT&T service? If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Criterion Digital 2023. I have escalated your issue to the Comcast Team available to these forums. Need for water pressure regulator when increasing supply line. rev2023.4.21.43403. He would also remove the phone and cable boxes and all the wiring once connected to those services. One box was for phone service, the other for cable. Shortly thereafter, that video went viral at more than 2 million views. ^JC, We are glad that this working and apologize for the inconvenience. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. These are part of the PSE&G system. @Ask_Spectrum we are trying to watch the congressional hearing!!! Honestly, @Ask_Spectrum your WIFI is trash! ET. Enter another ZIP to see info from a different area. Asking for help, clarification, or responding to other answers. Users are reporting problems related to: internet, wi-fi and tv. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. Crumbling concrete porch? New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Typically there is contact information on the pole itself referencing who "owns" the pole. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. @ATT or @johnsoncontrols or maybe @GetSpectrum. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. Add a comment. At the moment, we haven't detected any problems at Spectrum. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. Aug 20, 2012 at 18:50. Cookie Notice -HB, I understand the frustration that issues on the account can cause. Call us anytime at. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. The cable looks like it's still connected at both ends and that it's just sagging down.. In most cases, these lines are installed when your home's being built. Using an Ohm Meter to test for bonding of a subpanel. It shouldn't take that long. Let us know if you find downed or uncovered wires or cables in your area. @GetSpectrum SERVICE IS ******* ***. $55 in monthly increases over less than four years. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. @Ask_Spectrum why ******** do yall keep raising my bill? If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Advertisement. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Having problems? , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. If additional resources are needed (bucket trucks, street closures, etc.) If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. In the last three months, how would you rate Spectrum? Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. And I have a very loud mouth. But comm lines on your property are easy enough to move a foot or so to the side. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. Thats a drainage problem. Called xfinity x7!! The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. For more information, please see our Your dispatch is the problem, undersized and a separate dept. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. FIX THIS. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Disappointed and concerned. Even after speaking with him. It's your service or modem. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Mastering the fine art of adjusting bifold doors. Let us know. A tree in my back yard has two large branches resting on the phone/TV cables. The owner of the cable needs to be involved. Last problem: April 29, 2023 at 5:33 p.m. It is the second largest cable operator in the United States. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. You can click my name (ComcastJoeTru) to view my profile and send me a private message. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! Pepco has pictures on its website that can help you identify the power-system components. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Thank you for making this comment and letting us know about this line. i tried calling them but they just say they are restoring outages for people still. Try visiting the following official links: We are happy to look into this further. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? In most cases, Spectrum leases access to utility poles. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. Useful comments include a description of the problem, city and postal code. Frustrations? Thats exactly what happened to Carole Meyer in Fishers. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. The smaller wires were for phones and cable-connected TV and Internet. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Plot a one variable function with different values for parameters? California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Shameful. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. How can I pause and rewind live TV using the Spectrum TV app? @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. 1. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable Please Follow/DM your account information and or your address and phone number so that we can access the account and review. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Type your message in the text area that appears at the bottom of the window and hit enter to send. Now I'm furious. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. It only takes a minute to sign up. Even after speaking with him. It is the second largest cable operator in the United States. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Google "State call before you dig" and call that number. They say the cable will be buried later in the week. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. Hed cut them and strap them back as far as possible. As a result, you have been temporary blocked from accessing the website.

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